FAQ

How does Florious Work/How do I Place an Order?

How do you place an order with Florious?  We're a virtual flower shop, so you visit and order from us online.  Many of our customers have had experience placing floral orders in person or over the phone, so this online might be a new experience.  To learn more about how to place an order on the Florious website, head over to our How it Works page!

How does a Floral Subscription Work?

Fresh flowers in your home couldn't be easier! Simply choose the size and style of the bouquet that you would like delivered and then choose how often you would like to receive your delivery and your subscription start-date.

Easily manage your subscription by logging into your account and clicking the "manage my subscription" button.

For more information on how to set up a Florious subscription, head to our Subscriptions page.

Account Questions

Billing/Payment

Q: Who do I contact with my billing questions?

Please e-mail Melissa@MyFlorious.com with any questions and we will get back to you as soon as possible.  You can also click on the envelope icon on our menu to e-mail us.

General Questions

Q: Do you design arrangements for events?

We do design flowers for events in the NYC and Jersey City/Hoboken area.   We are NOT event planners - floral decor only!   Contact us through the "Contact Us" link at the bottom of the page or e-mail Melissa@MyFlorious.com for more information.  To see some examples of our past event work, check out our Events page.

Q: I forgot my password. How do I recover it?

 Step 1. Click on the "Account" icon located at the top of our homepage.

Step 2: Click on the "Forgot Your Password?" link located underneath password field for registered customers next to the "Login" button.

Step 3. You will be directed to enter your email address and your temporary password will be sent to that email account. 

Q: Can I Order a Custom Arrangement?

We DO design and deliver custom arrangements!  Custom work starts at a $125 minimum for flowers per order, and we hand-deliver extra-large arrangements to the Jersey City/Hoboken area.  For custom deliveries outside of that area, our largest bouquet size is our Luxe size as it will be shipped in our signature box.  Contact Melissa@MyFlorious.com with any custom order requests.

Q: Do you offer same-day delivery?

We do not currently offer same-day delivery.  Because we source flowers specifically for each order to ensure freshness, we don’t keep a stock of older flowers on hand to pull from like other traditional florists  While this does mean that you have to order in advance, it also means that your flowers will be absolutely fresh and guaranteed to last at least 5 days in the vase!

 

Q: Is Florious Available in my Area?

We currently are only delivering in the Northeast US (Vermont to Washington DC) but we are expanding quickly!  Currently we deliver to: Parts of New Hampshire, Vermont, New York, Pennsylvania and Maryland, as well as all of Massachusetts, Rhode Island, Connecticut, New Jersey, Delaware and the District of Columbia.

Q: What is Available for Delivery ?

 Each month, we feature four to six seasonal bouquets, with the option of ordering each in a petite, standard or luxe size. From local lisianthus and sunflowers, to orchids from Southeast Asia and ornithogalum from Holland, our bouquets include unique flowers and foliage that showcase our designer’s creativity and background in luxury floral design. We also do our best to regularly rotate in floral combinations that work with varying tastes, including scent-free bouquets, and monofloral options.  Check out this month's options on our bouquets page! 

Each bouquet size is designed for a specific vase, which can be purchased for delivery with your flowers.

via GIPHY

 

Q: When Can I Have My Flowers Delivered?

When you place an order, the first available day for delivery will be either 4 days later for local delivery, 5 days later for the rest of the Northeast, or the next Tuesday as we are closed on Sundays and Mondays.  Most of our bouquets are delivered by FedEx with no signature required on delivery,so please make sure that you are having them delivered to a place where they can be received by somebody or left in a cool, secure location. 

If anything is wrong with your order, please contact Florious Customer Service right away.  

Bad weather or other unforeseeable emergencies may force us to postpone or suspend chosen delivery dates and times. If there is a significant delay, a customer service representative will call or e-mail to update you on your delivery status.